Patient Rights and Responsibilities

At our clinic, we understand that visiting the dentist can sometimes cause anxiety. That’s why our goal is to provide safe, friendly, high-quality care centered on you. We want you to feel comfortable and well-informed throughout your entire dental care process.

Caring for your oral health means more than maintaining good hygiene and attending regular check-ups. It also involves understanding your rights as a patient, as well as your responsibilities, to ensure a positive and collaborative experience with our dental team.

Below is a clear guide to the rights and responsibilities that foster a respectful, transparent, and effective relationship between you and our professionals.

Patient Rights

  • Freely choose, with the specialist’s recommendation, the best treatment option for your case.
  • Know the academic background, experience, and credentials of your dentist and the care team.
  • Be personally attended to by your dentist during each treatment, except in legally established exceptional situations.
  • Have sufficient time to ask questions and receive clear answers regarding your diagnosis and treatment plan.
  • Be informed about the most appropriate treatment according to the professional evaluation, as well as request and consider available alternatives.
  • Receive detailed information on the objectives, possible results (short- and long-term), alternatives, and risks before authorizing any procedure.
  • Be informed about the necessary follow-up and aftercare.
  • Know the estimated cost of treatments in advance.
  • Accept, postpone, or decline any part of the recommended treatment.
  • Access timely care in emergency situations.
  • Be treated with respect, consideration, and confidentiality by all staff.
  • Have the assurance that strict hygiene, disinfection, and sterilization measures are applied.
  • Request information about the procedures available to resolve any concerns or conflicts related to your care.

Patient Responsibilities

  • Provide truthful, complete, and updated information about your medical history and current health condition.
  • Inform staff promptly about any changes in your medical condition, new needs related to your treatment, or any special requirements.
  • Actively participate in decisions about your care and consult the treating team with any questions.
  • Stay informed about available treatment options and understand their benefits and possible limitations.
  • Accept the consequences of refusing treatment or not following professional recommendations.
  • Attend scheduled appointments and provide advance notice of any changes.
  • Be available for treatment at the agreed times.
  • Follow oral care recommendations at home.
  • Fulfill your financial commitments related to services received before the completion of the final procedure.